I do recall getting a similar message about 2 or 3 years ago from a club in WV - so I guess some clubs do this:
Below is what I replied back to her:
"... Thank you for the PM - def a good thing when clubs are proactive about improving the customer's experience by "going to the horse's mouth" per se - as a customer I often get the feeling that many clubs don't have much of a clue as to how to make things best for the customer; I assume part of the problem may be that most strip club owners, managers, staffers, may not necessarily be strip-club aficionados for lack of a better-word; i.e. I assume strip-club staffers are not regular or hardcore strip-clubbers thus often are not aware of what the serious strip-clubbers need and want - so again kudos to you for proactively seeking and desiring feedback from customers since it feels that many/most clubs seem to not give a crap and seem to just be focused on doing things the way they see it and the way they've always done-it often seemingly oblivious to the customers' true-needs which are often not so obvious
As you may have or not may have noticed; the reviews on this site (TUSCL) I feel can be valuable feedback for club management as an insight into how their customer feel about the club.
Unfortunately I am not based in NC, my home-base is Miami, FL and I am not a business-traveler thus I don't foresee myself visiting your area any time soon but again I appreciate you being proactive and trying to reach out to customers/potential-customers and I hope my few opinions on this PM and what I overall opine in my reviews can be of some help even if I don't get to visit your club.
I would make one suggestion - I have not looked at your website but I would suggest you prominently have a "Customer Feedback" section/link on your website vs just a "Contact Us" box or vs a feedback link that is hidden under another menu.
Thanks again for your PM,
PC ..."