tuscl

OT: My TV screen is frozen/locked

Papi_Chulo
Miami, FL (or the nearest big-booty club)
I own a Sony Bravia (X950) SmartTV that I bought a little over a year ago at Best-Buy.

I turned in on 2 days ago and the home-screen comes on as usual – so I started to scroll thru the apps in the home-screen to get to the YoutubeTV app which is what I have for “cable” – it appears I scrolled too-fast and it got hung-up and now is stuck in the home-screen and doesn’t respond to any remote-control commands (remote seems to work since I can turn the TV on-and-off w/ the remote) – I’ve unplugged the TV several-times to try to accomplish a reboot and it’s still stuck – there are some dashes in the upper-left corner of the TV-screen that slowly move back-and-forth as if it was busy doing something but I’ve left it on for several hours to see if it was doing some kinda long update or something but nothing happens; just stays frozen (one would assume if I unplugged it that it would abort the update if it was doing one?).

Anyone had an issue like this before?

27 comments

  • RockAllNight
    •
    4 years ago
    Often happens when more than 50% of your streaming content is porn...
  • twentyfive
    •
    4 years ago
    ^ LOL
  • whodey
    •
    4 years ago
    That's not true RockAllNight because I've never had that problem ... I mean none of my friends have ever had that problem.
  • Papi_Chulo
    •
    4 years ago
    People please - this is a serious technical question - get your mind out of the gutter/scrotum
  • RockAllNight
    •
    4 years ago
    Sorry, couldn’t resist.
  • Papi_Chulo
    •
    4 years ago
    "... Often happens when more than 50% of your streaming content is porn ..."

    I guess my TV is trying to save me from myself
  • twentyfive
    •
    4 years ago
    I think the problem is from gay porn, I've never had that problem 🤣
  • SirLapdancealot
    •
    4 years ago
    Aside from killing the TVs power, have you tried rebooting your internet source itself?
  • Papi_Chulo
    •
    4 years ago
    ^ yeah - and it's not the internet source - all my other devices are working fine off of the WiFi - and it's just not that I can't get programming on TV (a source), I just can't change anything on the TV, it doesn't respond to any commands
  • RockAllNight
    •
    4 years ago
    I had an issue when the batteries were awake in my remote. It would only turn on and off and wouldn’t do anything else. Change the batteries, presto! Hopefully it is something that easy for you.
  • RockAllNight
    •
    4 years ago
    Batteries are never awake or asleep. I meant to say the batteries were weak
  • RockAllNight
    •
    4 years ago
    Your remote may also think that it is controlling something besides the TV itself. For example, DVD player, cable box, etc. There may be a button to switch source
  • SirLapdancealot
    •
    4 years ago
    Hmmm...maybe there's a special way to do a full blown reset of the TV? Sometimes you have to do more than just unplug it or just use the remote normally. Like you *might* have to hold the power button down or there's a small pinhole on the TV with a reset button. Check your user manual or maybe the Sony website.
  • TheeOSU
    •
    4 years ago
    If all else fails call Sony customer service.
  • RockAllNight
    •
    4 years ago
    ^ my Samsung likes for you to hold down the power button until a startup screen appears. Like SirLD says.

    This cures the Samsung every time it fucks up.
  • ATACdawg
    •
    4 years ago
    Try disconnecting all of the cables and let everything sit for about ten minutes. We had a similar problem and that was the cable providers recommendation - it worked.
  • RockAllNight
    •
    4 years ago
    Save yourself some time and make sure to mark each cable as to where it goes
  • SaltyNuts
    •
    4 years ago
    Unplug TV, disconnect every input, turn TV back on with nothing connected, worth a try at this point.
  • Papi_Chulo
    •
    4 years ago
    I've tried the remote-control reboot (holding it for 5-secends); I get a option to reboot but I can't select it b/c the TV does not respond to control demands - I guess I can try to change the batteries (I assumed if I could turn it off and on that the control was working) - I don't think that's it but worth a try (I don't have batteries at home; I'll pick some up tomorrow).

    Ive left if unplugged overnight and nothing.
  • twentyfive
    •
    4 years ago
    Call Best Buy they have a help line maybe they can talk you through your problem
  • Papi_Chulo
    •
    4 years ago
    "... had an issue when the batteries were awake in my remote. It would only turn on and off and wouldn’t do anything else. Change the batteries, presto! Hopefully it is something that easy for you ... Batteries are never awake or asleep. I meant to say the batteries were weak ..."

    Give that man a cigar!!! It was the damn batteries!

    For some reason I thought the control used AA-batteries but it actually uses AAAs - I changed the batteries w/ the batteries of another remote I have for a radio that also uses AAAs and hot-dang the TV is alive!!!
  • whodey
    •
    4 years ago
    Great news, it wasn't the porn so all our tvs are safe as long as we keep fresh batteries in the remote.

    I assumed it was only the ladies around here that needed fresh batteries when they watch porn.
  • RockAllNight
    •
    4 years ago
    Probably easy to find Montecristo cigars in Miami. If not, a Cohiba will be fine.
  • Longball300
    •
    4 years ago
    Part of the reason I like having a simple "dumb" TV with an HDMI cable ran to it from a mid-level laptop sitting next to my recliner. I use it as a giant monitor and can control everything with a wireless keyboard / mouse.... including any streaming, videos, pictures, websites etc. Most anything electronic has some type of "factory reset" available; I find the easiest way to get help is thru a online chat on the manufacturer's website.
  • misterorange
    •
    4 years ago
    My wife bought a huge TV for about $2,000. I think it's a Samsung QLED, whatever that means. The BestBuy "geek squad" delivered and installed it. It fucking sucks. It's not even connected to wi-fi or the internet, just regular cable TV. We don't do any "streaming" - I'm not even know what that is. The only way I can explain the problem is that the picture freezes for like micro-seconds. It almost looks normal, but in certain scenes during a show or movie, the movement isn't smooth. It's like every other frame freezes up so the people on screen look like robots, but the audio is fine. We've had the "geeks" back out twice to fix it, and when they are done working it looks perfect. As soon as they leave, the shitty picture starts again. Also had the cable company come out and they have no idea what the problem is. I'm about to throw it in the garbage.
  • misterorange
    •
    4 years ago
    *I'm not even know what that is.* Oops. "I don't even know what that is."
  • jacej
    •
    4 years ago
    @Papi - glad it was the batteries. I have the exact same TV as you do, and while the pic is awesome and I love it, it has been a little buggy at times. I found that the TV sometimes won't turn on correctly if there's a USB thumb drive in it, which I use for watching movies I've downloaded on my computer. I was going to suggest unplugging all HDMI and USB connections, and then turning on the TV, but fortunately, the battery thing was the fix.

    Also, I have a Sony brand soundbar and subwoofer, and if there was a power failure or power glitch, the "sync" from the TV to the soundbar will go out of whack, and I would get no sound. I found a website that solved that problem, but it involved taking the HDMI cable out of the ARC (audio return channel) port, plugging it into another non-ARC port, rebooting the soundbar and TV, and then plugging the soundbar back into the ARC port. I haven't had any bugs though lately after Sony updated the Android TV operating system several months ago - knock on wood <knock> <knock> <knock>
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