Now if the girl answering the phone for a club won't even let you talk to the manager on duty about a security incident at that club, I may stop visiting that club. It just shows a total lack of concern about their customers. That club I'm talking about is Trophy Club in Greenville SC. I don't ever plan on visiting there again not because my friend's car was vandalized, but because the manager on duty would not even talk to me or my friend. Ignore the customers, the customers will ignore the club. Their web site contact information returns an invalid email address. Obviously they don't care about customers.
Now for a company that cares about customers, such as Walmart, I emailed them about problems observed at one store. I was surprised to have the manager of the local store call me within a few days and he told me how they were addressing those concerns. Good customer service keeps people coming back.