Whose side should management take?

(Forgive me if this is more "Inside Baseball" than we care to get into, but we need a new topic.)

At a club I frequent, management seems to always side with customers in any dispute with strippers. For example, when girls complain that a a guy is groping too much, the manager tells them they should take him to the VIP. (Gotta admit I like that one.) Some of his edicts sound beyond the pale, but the club actually has good reputation among dancers as being well run. The more outrageous quotes I hear about are likely the manager being facetious about all the whining he hears. And you might think this would lead to unlimited mileage, but although it's very good, it's still up to the girl. So in the long run, which would you rather see and why?