OT: Post-Covid Customer Service ?
Papi_Chulo
Miami, FL (or the nearest big-booty club)
Being a single-PL that lives alone, I eat out a lot – customer service in Miami has always been fairly-shitty but seems to have gotten worse recently particularly at restaurants – could be b/c many of the pre-Covid experienced employees are no longer at these places and w/ the recent government payments restaurants are likely unable to hire good employees.
Have you noticed a decline in customer service post-Covid or does it seem about the same to you?
Have you noticed a decline in customer service post-Covid or does it seem about the same to you?
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One of my favorite restaurants for Vietnamese food had beautiful college students types waitresses before Covid, now the staff is older but still very nice, but I miss the girls, because they were nice and beautiful.
I sit and I’m not tended-to for more than 10-minutes (no one taking my order nor even bringing me a glass of water) – 10-minutes may not seem like a lot but if one is just sitting there it feels like a long time w/ no-service whatsoever and not the norm (usually they come over right away and at least ask you what you want to drink; or at least tell you they’ll be with you in a minute).
Halfway thru my 10-minute wait I see a young server (late-teens or very-early-20s) walk past me and stand at the empty table behind me (not sure what he was doing) – then he walks past me again while I’m still waiting w/ no service – a while later he comes up to me to ask me what I want (by now I had been there more than 10-minutes w/ no service and he had walked past me twice w/o acknowledging me) – I place my order and it still takes him another 10-minutes just to bring me a glass of water 20-minutes into my freaking-visit) – I had placed an order for a soup w/ my entry and the soup is usually brought out right away b/f the main-course – no soup to be seen – eventually the server walks by me again and I ask him if he could bring me my soup b/f the meal – he says sure – I didn’t get my soup until 30-f’ing-minutes into my visit after he finally brings it over – I finish my soup and still waiting for my steak (40-minutes into my visit in a mostly empty restaurant).
By now I’m pretty-pissed so I ask another server at a nearby table if they were short on staff (I was trying to be understanding b/c perhaps the kitchen was short on staff) – the other server tells me “not that I know of (w.r.t. being short on staff)” – he asks me why I asked and I tell him I’d been waiting 40-minutes for my meal – he says “oh wow – who’s your server” – I describe my server and a minute later my steak and mashed comes and is barely-warm (meaning it had likely been sitting in the kitchen all along).
This guy/server seemed like he didn’t give a fuck; he would rarely come by my table and never mentioned anything why everything was taking so long (and it wasn't b/c of lack of staff nor too-many people in the restaurant) – and there was like a party atmosphere among the staff – I was sitting fairly-close to the kitchen and could hear them talking it up and laughing like they were hanging-out.
Needless to say I was fucking pissed at the piss-poor service and didn’t tip shit which is very-rare for me – I’m not one to try to take it out on staff b/c IDK if there are other circumstances I’m not aware of but this guy just seemed like a dick that didn’t give a fuck about doing his job. I’ve also had issues at Outback near me and why I wrote this thread b/c it’s been more of an issue than in the past pre-Covid.
Why would they? Shit jobs are dime a dozen and servers/essential workers are done even pretending to care. The manager fires this server and the former server has another equally dead-end job within hours.