OT: computers
crazyjoe
Colorado
This is not the first time they did something like this so I figured they deserve a shout out.
Another time I went in and it ended up being a hardware issue that I could live with. A setting needed changed to stop the issue. They said if I wanted a new one I could do an after warranty exchange for $450.00 This is a $1,000 machine. If I wanted to upgrade to the next model it would be $650.00. I will definitely be buying more from them in the future.
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SJG
@Warrior... when I forst bought the surface pro it was on sale ($200 cheaper) at another store. I accidentally took it off of wifi when it was doing an update and it froze. I couldnt turn it on. The store I bought it at has some very tech savy people but they coild not figure it out other than sending it in. They suggested the microsoft store first. I was imediately helped and they got it going and finished the updates before I left. They did not charge me even though i did not buy from their store.
They even informed me of free classes to train me on how to use it as well as how to use windows 10 which was very new. These were supposed to be group classes but I was the only one there so I got all my questions answered. They helped me sign up. I believe apple does something along the lines of classes also.
I will admit that I did not know Microsoft had their own branded laptops either, until last month, when I was helping a relative shop for a laptop.
It has just been so firmly ingrained in my mind that Microsoft was a software company, and sometimes a peripherals company.